Shipping policy

UPLETE SHIPPING POLICY

FREE SHIPPING

We are proud to offer FREE shipping on all orders over $79 shipped within the contiguous United States (lower 48 states).

For all in-stock items, please allow 2-5 business days for delivery (Monday - Friday). Shipping times may vary as we dispatch orders from multiple fulfillment centers located across the U.S. (PA, TX, UT & FL).
Once your order ships, you will receive tracking information so you can monitor your delivery every step of the way.

 

SHIPPING LIMITATIONS

At this time, we are unable to ship orders to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories and minor outlying islands
  • PO Box addresses

 

OPTIONAL SHIPPING PROTECTION

For added peace of mind, UPLETE offers customers the option to purchase Comprehensive Shipping Protectionduring checkout for a small additional fee. This protection covers you in case your package is lost, stolen, or damaged during delivery. Should an issue occur, we'll send out replacement parts or a new product immediately — no lengthy investigations or back-and-forth.

Please note:

  • Shipping Protection is completely optional and can be added or declined at checkout.
  • We partner with third-party couriers (such as UPS, DHL, FEDEX , etc.) who may use subcontractors for deliveries. Since these external couriers handle your package, we offer this protection to ensure you have extra security.

 

IF YOU OPT OUT OF SHIPPING PROTECTION

If you choose not to add Shipping Protection, the following applies:

  • Lost or Stolen Packages:
    If the courier provides photographic proof of delivery (e.g., left at your door), we will consider the package delivered and cannot guarantee a replacement. Exceptions may be made if you've previously informed us of delivery issues.
  • Damaged Packages:
    Without Shipping Protection, we’ll review the courier’s delivery photo. If visible damage isn't evident, we may be unable to approve a replacement request.

Unprotected cases are addressed individually and may require a longer investigation process with the courier, with no guaranteed outcome.

 

UNDELIVERED ORDERS

Tracking details will be sent to you upon dispatch. If you have not received your order by the estimated delivery date, please contact us as soon as possible.
Please be aware that we are unable to accept claims for missing or undelivered packages more than 15 days after purchase. For faster resolution, opting into Shipping Protection is highly recommended.

 

ORDER CANCELLATIONS

Because of our fast, automated fulfillment process, UPLETE cannot cancel orders once placed. If you need to return your order, you can do so under our 30-Day Returns Policy after delivery.